Borneo77 believes online entertainment should bring enjoyment, not stress. We provide control tools, practical guidance, and full support so every user can play with peace of mind, in a controlled and responsible way.
At borneo77, responsible gaming is more than a slogan — it is at the core of how we operate. We understand that for most users, playing online is an enjoyable and relaxing form of entertainment. However, we also recognise that for some individuals, gaming habits can develop into something difficult to manage without the right guidance.
That is why borneo77 invests in a comprehensive responsible gaming infrastructure — from personal control tools and gaming habit monitoring systems, to a counselling support network accessible at any time. Every platform design decision we make takes user well-being into account.
We also work with consumer protection bodies and mental health professionals to ensure our approach remains relevant, effective, and people-centred. This is not just about compliance — it is about the values we uphold as a platform trusted by users in Malaysia.
Our full commitment to ensuring a healthy and balanced gaming experience for every user
Every borneo77 user can set their own daily, weekly, or monthly deposit limits through account settings. These limits take effect immediately and can only be lowered right away — increasing a limit requires a waiting period to ensure a well-considered decision.
Borneo77 sends automatic reminders when you have been playing beyond a set duration. You can also set session time limits so the platform will alert you or pause your session once the limit is reached — helping you stay aware of how long you've been playing.
If you feel you need a short break, the temporary break feature lets you block account access for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or make any transactions — but your account balance remains safe.
For those who need a stronger measure, borneo77 offers long-term self-exclusion options of 6 months, 1 year, or permanently. Once activated, the exclusion cannot be reversed during the chosen period — this is a serious commitment to your well-being.
The borneo77 AI system actively monitors each user's play patterns to detect signs of problem gambling. If a suspicious pattern is detected — such as a sudden spike in play frequency or attempts to circumvent limits — our team will proactively reach out to the user.
Borneo77 provides direct access to counselling resources and support organisations. Our support team is trained to listen and guide you without judgement. We believe every user deserves the right help at the right time.
Borneo77 offers a range of practical control tools accessible directly from your account settings. These tools are designed to give you full control over your gaming experience, without any complicated processes.
Set the maximum amount you can deposit each day, week, or month. Our system will automatically decline any deposit that exceeds the limit you have set.
Effective immediatelySet the maximum loss amount you are willing to accept within a given period. Once this limit is reached, the platform will automatically pause your wagering activity.
Automatic protectionLimit the duration of each gaming session. Once the session time limit is reached, borneo77 will display a reminder and require you to re-confirm before continuing.
CustomisableBlock specific game categories from your account view if you feel a particular type of game poses a higher personal risk to you.
Personal preferencesRecognising the early signs of problem gambling is the first step toward getting help. Watch for the following signs in yourself or someone you care about:
Spending beyond your means. You use money meant for daily needs, bills, or savings to gamble and often regret it afterwards.
Unable to stop even when you want to. You intend to stop or cut back on gaming but have failed to do so despite multiple attempts.
Playing to escape. You play not for fun, but to escape problems, work stress, or other negative feelings.
Hiding gambling habits. You lie to family or friends about the time and money you spend gambling online.
Obsessively chasing losses. You constantly try to win back money you have lost by continuing to play even as the situation gets worse.
Relationships and work affected. Gaming activity is starting to affect your relationships with family, work performance, or daily responsibilities.
Borrowing money to gamble. You borrow from family, friends, or take out personal loans solely for the purpose of gambling.
Answer the following questions honestly. If you answer "yes" to two or more of these questions, we encourage you to contact the borneo77 support team or seek professional counselling.
Adapted from internationally recognised problem gambling assessment tools
Have you ever felt the need to bet with increasingly larger amounts of money to get the same level of excitement as before?
Do you feel restless, irritable, or uncomfortable when trying to cut back or stop gambling?
Have you ever failed in repeated attempts to control, cut back, or stop gambling?
Do you frequently think about gambling — whether planning your next bet or thinking about how to get money to gamble?
Have you ever gambled as a way to cope with feelings of stress, guilt, anxiety, or helplessness?
After a big loss, do you often return to "get revenge" or try to recover the lost money on the same day?
Have you ever lied to a family member, doctor, or anyone else about how much you have been gambling?
Has gambling caused you serious financial problems, or led to the loss — or near loss — of an important relationship, job, or educational opportunity?
If you answer "yes" to 2 or more questions: We strongly encourage you to speak with someone. borneo77 provides access to professional support that can help you — without judgement, and completely confidential. Contact our team via live chat for further guidance.
We will never use design techniques that encourage users to play longer than they intended.
We will not send promotions or marketing offers to users who have activated self-exclusion or are currently in a break period.
We will always process self-exclusion requests promptly, without any obstacles or attempts to persuade users to remain active.
We will train all support staff to recognise signs of problem gaming and respond with empathy and professionalism.
We will consistently update our responsible gaming tools and policies based on the latest research and feedback.
We will ensure that all borneo77 advertising and marketing communications do not target minors or vulnerable individuals.
We are committed to allocating a portion of our operating revenue to responsible gambling education and awareness programmes in Malaysia.
You don't have to face this alone — professional help is available to you at any time
Our trained support team is available to assist you 24 hours a day, 7 days a week in both Malay and English.
Online nowSubmit a responsible gaming enquiry or help request via email. We respond within 24 business hours.
[email protected]Talian Kasih KKM (15999) provides free counselling services for stress, family, and addiction issues, including gambling.
Talian Kasih: 15999The Malaysian Department of Social Welfare (JKM) provides information on addiction treatment and rehabilitation centres across the country.
www.jkm.gov.myHere are answers to the most frequently asked questions about responsible gaming at borneo77. Can't find your answer? Contact us via live chat.
We encourage you to revisit this FAQ section regularly as we continuously improve our responsible gaming policies and tools.